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Frequently Asked Questions
Is MTM free?
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The Match That Matters app is completely free to join. We believe everyone deserves access to quality support, which is why we offer a zero-cost entry point for all users.
How are providers verified?
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Verification is a multi-step process. All providers must hold a current Blue or Yellow Card, pass a background screening, and provide proof of professional qualifications. We only list those who meet our strict safety standards.
Is my data safe?
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Data security is our top priority. We use end-to-end encrypted chat and store your information in secure, encrypted databases. Your privacy is protected from the moment you join until your first meeting.
What support types are available?
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We offer a wide range of support types including In-home care, Community access, Gardening, Grocery assistance, Nursing, Allied health, Occupational therapy, and Support coordination. Whatever support looks like for you, there's a match for it.